refund

Dear Hello Peter, On 14.03.2025, I bought a battery @ Makro online. I'm very disappointed in your online order process since I made an order (#MAK962593). It's been confirmed, but yet the supplier is nowhere to be found.

The battery was R500. I paid for the item, and the payment was confirmed, but still there was no progress on my shipment by the supplier, and in the system my delivery date was 22.03.2025. Then still no movement. Then on Monday, 24.03.2025, I made an order cancellation, but still on the website the order was still in cancellation progress. Till today I have been calling, and no one is willing to give me a refund, so I need Makro to get me a R500 refund and also compensate me for the amount and time I spent on making calls since last month.