BM
BHEKI M
1 reviews | Active since Apr 2025
08 Apr 2025, 09:41
Refund
I am having a hard time getting a refund for an incorrect item that was delivered. I ordered two items and I returned both, but I was refunded for one item. Now Makro is giving worse experience of my like to simply log a return for the second item and refund me.
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Makro's replyOfficial
11 Apr 2025, 09:11Hi Bheki,
We appreciate your effort to contact us regarding your concern. We extend our sincerest apologies for the delay in our response to your recent query.
Please be assured that we are diligently monitoring the progress with our returns department to expedite the processing of your refund.
This matter is receiving our highest level of attention and is being prioritized accordingly.
We will have them reach out to you as soon as new information is brought to our attention in this matter.
Once again we apologies for the inconvenience caused to you and appreciate the opportunity to make this right.
Kind regards,
The Makro Social Media TeamPeter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
We appreciate your effort to contact us regarding your concern. We extend our sincerest apologies for the delay in our response to your recent query.
Please be assured that we are diligently monitoring the progress with our returns department to expedite the processing of your refund.
This matter is receiving our highest level of attention and is being prioritized accordingly.
We will have them reach out to you as soon as new information is brought to our attention in this matter.
Once again we apologies for the inconvenience caused to you and appreciate the opportunity to make this right.
Kind regards,
The Makro Social Media TeamPeter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Best regards,
Makro's reply11 Apr 2025, 09:11
Official
Hi Bheki,
We appreciate your effort to contact us regarding your concern. We extend our sincerest apologies for the delay in our response to your recent query.
Please be assured that we are diligently monitoring the progress with our returns department to expedite the processing of your refund.
This matter is receiving our highest level of attention and is being prioritized accordingly.
We will have them reach out to you as soon as new information is brought to our attention in this matter.
Once again we apologies for the inconvenience caused to you and appreciate the opportunity to make this right.
Kind regards,
The Makro Social Media TeamPeter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
We appreciate your effort to contact us regarding your concern. We extend our sincerest apologies for the delay in our response to your recent query.
Please be assured that we are diligently monitoring the progress with our returns department to expedite the processing of your refund.
This matter is receiving our highest level of attention and is being prioritized accordingly.
We will have them reach out to you as soon as new information is brought to our attention in this matter.
Once again we apologies for the inconvenience caused to you and appreciate the opportunity to make this right.
Kind regards,
The Makro Social Media TeamPeter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Best regards,