EC
Eunice C
1 reviews | Active since Oct 2018
17 Dec 2024, 08:50
Reference number RT#***8
I bought a Hisense Chest Freezer, which was delivered on the 29th of November. The chest freezer had a back dent when we opened it with the courier guy. logged a request with Makro for a return and exchange on the 5th of December; still the 17th no feedback was received. Makro is very poor on customer service
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Makro's replyOfficial
28 Dec 2024, 08:27 Good day Eunice, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello Peter Team
Makro Hello Peter Team
Best regards,
Makro's reply28 Dec 2024, 08:27
Official
Good day Eunice, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello Peter Team
Makro Hello Peter Team
Best regards,