Rediculous Online service

I ordered somthing on Makro SA online. When doing so they give you delivery options whoch i selected economy 3-5 working days . (At a extra cost) .

After trying to track my parcel and check the status i noticed that it never updates all it says is that it is in progress.

I tried calling in to get a updated but the line just rings all the time. After trying the whole day monday and Teusday just for a update no answer no update online nothing .

On wednesday i tried again only at 16:00 i then get throught to someone . Once i give my ref number the line got cut . I called back again only getting a anser at 17:00 .

When i asked for the update the lady i spoke to says they busy packing the parcel . I asked about why when i log in there is no updates she told me that they having problem online and they are getting a overflow of calls and ghere is nothing she can do . While speaking to her there is loud noise in the back round where her collegues are joking arround and having loud conversation . I said to her i cant hear her because of the noise . When i asked her to please confirm that they are busy packing my item she responded by saying she cant because there head office cant get hold of thier stores.

When i asked to speak to a manager she responded by saying she had to ask the manager to call me back . No one called me .

Thursday agaian i called to get a update as the site says the same keeping in mind my order should be put for delivery friday .

Call the whole day only getting through arround 17:00 again. I spoke to a lady she “tracked” my parcel but told me sorry we dont have stock and we need to try and source the product but the 5day dellivery doesnt count anymore . Really ? You make customers pay for delivery not telling them that acually it will take more than the amount of days the customer is paying for then you also tell the customer that actually we sold you somthing we dont have and that they cant tell me what the plan is because head office cannot get hold of their stores .

This is beyond rediculous !!!!!

What type of service does Makro offer . Makro is such a big retailer but they do not prepare themselves for a big sale nore have any customer sevice ethics .

I still dont know if i am going to get my parcel or evan if . My parcel will be delivered .

This is pathetic .......