Rediculous communication and customer service

I placed an online order with Makro on 1 October for items that showed in stock with an estimated delivery time of 2-5 working days. On 10 October (8 working days later), I sent an email and phoned customer service. I was told telephonically that one of the items were out of stock, but that she could not advise on an estimated lead time. She assured me that I would be phoned and informed of this asap. I only received a response to my email 4 days later also telling me the exact same thing with no further information for estimated lead time of delivery. It is now 17 October (13 working days later!!) and I have not had any update or been informed on when I can expect delivery. If I had known this item was out of stock, I would not have placed the order, since I need it quite urgently. I will definitely NOT place an online order with Makro again. I'm still in the dark on when I can expect delivery or IF I will receive it at all. Very disappointed with this level of customer service.