Receiving an incomplete online order

I placed an order via makro online. Upon receiving my order I noticed one bottle of Jagermeister was not included and I already paid for it. I immediately sent an email to Makro notifying them of the missing item. No one responded to my mail. Next day I called them directly and was told email is received but attended to now they escalated and will call back. 3rd day I sent a follow up email and still nothing. Now when I call I am being transferred from pillar to post