Received a bad service from Makro ..

I'm soo disappointed of the way I got treated after I supported Makro , I have Purchased groceries of over R30 000 in November, my groceries came from Makro Wonderboom, In those groceries I received a package that was short packed(Fabric Softener), I informed Makro(Online centre & Customer care)and also followed their instructions on how to claim returns etc . It's January 2026 my issue hasn't been resolved, I keep getting calls from call centre asking me if my issue got resolved or not. And they keep informing me that they bringing the rest of the shortage soon ,It's very frustrating as I'm still sitting here with shortage box of fabric softener s that I can't use cause the case hasn't been resolved.i purchased this items 25th November 2025.