GM
Gladwin M
1 reviews | Active since Jun 2016
07 Aug 2023, 08:35
Recalled item not refunded.
Another week has passed and still have not received my refund for an item recalled by Makro and handed to Makro Woodmead on of 15 July 2023. I have been asked a copy of my ID since the last complaint, since then it went quiet again. Makro should learn one two recipes from Takealot on how to run an E-Commerce business not this nonsense you subjecting your customers to.
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Replies (2)0
Replies (2)
Makro's replyOfficial
07 Aug 2023, 09:31Good day Gladwin,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply07 Aug 2023, 09:31
Official
Good day Gladwin,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
GM
Gladwin M's updateReviewer Update
08 Aug 2023, 15:07Still have not received my refund.I believe your financd team is the hold up to my refund and wondering why you guys are not escalating to someone superior to Grant? This makes me wonder why Im not taken seriously/Priotized? Could be it maybe because..........
GM
Gladwin M's update08 Aug 2023, 15:07
Reviewer Update
Still have not received my refund.I believe your financd team is the hold up to my refund and wondering why you guys are not escalating to someone superior to Grant? This makes me wonder why Im not taken seriously/Priotized? Could be it maybe because..........