Really really mad disappointed client

Good day

I am writing this email with great dissapointed. I am so ****ed at this moment cause it's not the first time that I have to contact Makro myself before getting answers. I placed an order and received everything accept one item which is the Huggies nappies. I have placed an screenshot of the order.

I have emailed Makro and received a call on the 1at of Aug notifying my that I will receive my order before the 14th Aug 2025. Today i forwarded an incorrect email and upon the call I received I gave the lady the order NR and she told me that the order has been cancelled and have been refunded. I am beyond ****ed cause I need the nappies for my child and all you people can say is sorry. If I havent emailed I wouldn't evens have known it has been cancelled and no refund has evens been done. Uoh guys don't evens offer and alternative but can only say sorry which is just so wrong cause I was promised something got absolutely nothing and bull**** service cause you people can't do your jobs properly. Now what am I now suppose to do with a sorry. I'm in a situation where I find myself with nothing and sorry can't help me. They have refunded the order later today and after that I got an email that they will escalate the matter and check what is the delay with this order. Like seriously,how messed up can a service be more. I'm stuck now without any nappies for my child and these people are still playing games. No alternatives,absolutely nothing with just a sorry. No man don't buy anything online from this bull**** company. They don't know the true meaning of customer service and are not properly trained. I am so so so mad today because I was promised something and once again rejected with just a sorry . They don't check to get it from another shop or wait for stock just sorry you will get a refund. ***** this place