Really poor Makro returns procedure and really useless call center. You will wait and they will not give you feedback.

I bought 2 items from Makro. One was in good condition. the 2nd one (a pedestal fan) the box was damaged with a huge hole, 2 of the 3 blade fans was missing, the tubing that makes the fan height was missing. Logged a return on 22 Jan 2025. Their website does not allow them to pick up from your location on the 23rd or 24th and the first available was the 25th Jan so I chose that. Guess what, they did not pitch nor confirm that they cannot pick it up. Finally just before the driver pitches he calls and says he is there. There was no forewarning , nothing. Makro does not even ask customers to put in a reference number like Takealot does. The driver takes it back on 27th Jan 2025 and I hear nothing from Makro except one email asking why I am returning the item. I filled all this information in their "Returns" form yet they still had the gall to send and email and copy 3 other people requesting my response. I sent response like any decent person would yet they did not acknowledge or respond back. I called their customer care number and they had no clue and used the phrase "it takes 7-10 working days" to get my refund. I emailed makrocare and their online support email and still no response from either . I called their call center and the guy said he will escalate . Still escalating and it is now 10th Feb and no word from Makro. Really poor service for returns. Their initial delivery was quick which is to be commended but there are issues with that as well but is another story. Do not buy from Makro online. If you have to return an item you will face hell. With Takealot I always had a quick response be it positive or negative outcome. I think with 3 days from them picking up and sending their verdict.