DR
Dean R
1 reviews | Active since May 2016
08 Nov 2024, 15:05
Really poor delivery
Don't order online. I ordered 2 cases of beer on the 2 Nov fir delivery 4 Nov.
It is now 8 Nov with no beers in sight. This despite me phoning everyday and escalating this issue.
I believe I will be watching the rugby tomorrow without any beers
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
15 Nov 2024, 14:42Hi Dean,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind Regards
Makro Social Media
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind Regards
Makro Social Media
Best regards,
Makro's reply15 Nov 2024, 14:42
Official
Hi Dean,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind Regards
Makro Social Media
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind Regards
Makro Social Media
Best regards,
DR
Dean R's updateReviewer Update
15 Nov 2024, 15:23Perhaps you can find out why Strubensvalley Makro do not answer the phone when contacted via the Makro call centre?
My order was delivered eventually on the 9th
My order was delivered eventually on the 9th
DR
Dean R's update15 Nov 2024, 15:23
Reviewer Update
Perhaps you can find out why Strubensvalley Makro do not answer the phone when contacted via the Makro call centre?
My order was delivered eventually on the 9th
My order was delivered eventually on the 9th
Makro's replyOfficial
15 Nov 2024, 16:13Hi Dean,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We are working on the matter and definitely will convey the feedback given.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Social Media
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We are working on the matter and definitely will convey the feedback given.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Social Media
Best regards,
Makro's reply15 Nov 2024, 16:13
Official
Hi Dean,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We are working on the matter and definitely will convey the feedback given.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Social Media
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We are working on the matter and definitely will convey the feedback given.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Social Media
Best regards,