Really Makro! No processes for online credits!

#MAK***: TRYING ALL AVENUES!! Good day, For WEEKS NOW, I have attempted to get my refund from Makro. I will as a last resort stipulate the details below, for resolution, before seeing whether you respond best via the media. I ordered online 26 March, and then i realised that the order was for collection at montague gardens1) i logged a call via this forum, and a very helpful friendly agent told me, no problem see is logging a request to change the cape gate (8March-Fatima Sithole), and will advise feedback2) the next day i actually thought, let me just collect the stuff, as i left my house, there was a roadblock and the police advised that this is not essential services and i have places around me here to purchase such things, so i will be fined if i leave the area3) so i followed up re my query with online, I was advised to contact the store and speak to the online manager. I then spoke with Devan Pillay (not my best customer facing experience with Makro), he advised that there is absolutely no way that the goods can be transported to capegate. There is no way the order can be cancelled and recreated at capecate, and there is absolutely nothing that can be done, he advised he will credit the order and i should receive the money in 5-7 days (which i duely put in my calender for follow up)4) then on 16/04 i phoned devan who advised that he never told me as per point 3, and that i will be refunded after the lockdown. I tried reasoning with him to understand how your systems does not allow credits during this time, he told me to sort out my issues with online. I then once again contacted 0860 online and spoke to Ruwayd (Ref 659056 @3:15pm). SHe was horrified that he had told me this, and that she is aware of no such rule about refunds after lockdown. According to Ruwayd she was going to speak with Devan and he would phone me back about my refund5) Nothing happens, and lets understand that i am working whilst trying to convince Makro to give me back R200 odd as i already went to buy the paper at makro capegate. I once again phone 0860 online, i explain the whole story and now i get told yes you have to wait until after the lockdown. I insist on speaking to a manager, next Sipiso comes on the line, distraught at how i was trated and asks me to allow him some time to resolve, will call me back the same day. Which he does (i think this was 23 april at 17:45-i did not really belive that i should document all these interactions because i will need it for a case like this). He is still busy but promises to get back to me the next day Now here we are, 25/04! No answer from Sipiso, no credit from Makro, and the most amount of time I have spend on getting a issues resolved with a retailer of the likes of Makro (but at least i wont type this twice as i will provide this verbatim on every social media page available to complain on). Funnily enough I listen to the president talking about level 5 to level 1 - so Makro will I get my credit during level 4 or do i wait for level 1? Can i please understand why it is so difficult for you to process a credit note for an order i quite clearly have not, and due to circumstances now, will not collect. I was hoping for more....If your phone work, unlike you credit processing facilities, can someone contact me regarding the next steps...............