PF
Petrus F

1 reviews | Active since Mar 2015

17 Feb 2016, 15:25

Really good service!!

We urgently needed a freezer on Saturday and bought one online at Makro only to find out that we could only collect it within 2-5 working days. We phoned the customer care line and were helped within the hour and we would be phoned back once they had spoken to the online purchasing department of the Centurion branch to see if we could be accommodated because the store had the freezer in stock according to the website. We were actually called back and told that they had speeded up the order process and that we could go collect our freezer. They even told us who to speak to Kagiso and everything went to quickly and smoothly. We didnt have to stand in any of the Saturday queues!! Quick and efficient service! Thank you Makro for helping us out!

0
Replies (1)
Makro
Makro's reply17 Feb 2016, 15:38
Official
Hello Pieterferreira,


Thank you for taking time to forward this compliment.

We pride ourselves with great customer service and with dedicated staff members.

Kagiso is our shining stars and we are very lucky to have him on our Team.

We are very pleased to hear about the best service he offered you, we really appreciate his efforts.

It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.

Please continue to give us feedback on service received in any of our Stores.


Regards
Mmule Moropa

Best regards,