NR
Nicolette R

1 reviews | Active since Aug 2016

22 Nov 2016, 14:45

Real Excellent and Caring service from Makro Bloemfontein Staff

<p>This compliment go’s to the lovely two gentleman named Lebogang Sehlare and his co-worker Eketsang Nathane at the Makro Camping Department in Bloemfontein. I was desperately in need of a part for my gazebo that broke because of the wind that blown it over. I asked around everywhere for someone to help me in fixing my gazebo and even searched on the internet but, did not find any luck. Before I almost gave up hope and almost dumping my gazebo, something tolled me to call Makro Bloemfontein. On 18/11/2016 I called Makro, spoke with Lebogang and I asked him if they at Makro knows of someone that can fix gazebos or even just sell the parts. Lebogang advice me to just hold on a bit, spoke to his manager and advice me to come to Makro with the broken part and they will gladly supply me with a part at no cost. I was very surprised yet vey happy about it, the next day I showed up at Makro asked for Lebogang, Lebogang greeted me and advice me to wait for him at returns where he will bring the part to me. Lebogang and his co-worker Eketsang came and handed the part over to me. I was so very happy and thankful for this. The assistance I received from them was really very warm, helpful, fast and they will never know what it meant to me. Thank you Lebogang and Eketsang for your help. You really live out the Makro value “Makro Big on Life” I really hope you will be greatly rewarded for your kind assistance.</p> <p> </p> <p>Thank you,</p> <p> </p> <p>Nicky Rudig.</p> <p> </p>

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Replies (1)
Makro
Makro's reply24 Nov 2016, 07:50
Official

Thank you for taking time to forward this compliment.

It is really encouraging to hear of a bad experience being turned around.

It is great to hear that Bloemfontein store is doing such a fantastic job of keeping their customers happy.

It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.

Please continue to give us feedback on service received in our stores.

Regards

Mmule Moropa