R.E. Purchase of cage for gas bottles: MAK***

The worst service ever. R.E. Purchase of cage for gas bottles: Firstly, it took me 4 days to prove to Makro that there was an error on their website when attempting to complete an online order. Makro eventually fixed their website and I was able to process my order. Please note that I wrote 2 emails to Makro which they never responded to. My order was eventually processed on 27 September 2019. Secondly, the Makro website states "estimated" delivery is 2 to 5 days. I took a day's leave to be at home for a gas installation that had been scheduled for Monday 7 October. This was planned a week in advance, based on the worst-case delivery deadline. I was informed that delivery would take place on 3 Oct, then 4 Oct, then before 11am on 7 Oct, then 8 Oct, then 9 Oct, then 10 Oct and now 11 October before 12 mid-day. Imagine my frustration but over and above this, the gas installation could not be finalised on Monday 7 Oct as planned. The installer had to come back again on Tuesday 8 Oct and again on 9 Oct and still no delivery - as had been promised by Makro. In addition to be constantly **** to, I was informed that the case would be escalated but these escalations appear to have fallen into a black hole as every day I was promised that the case would be escalated. Also, no one ever phoned back and requesting to speak to a senior person with authority was also a waste of breath. I eventually managed to get a phone number for Makro head office where I managed to speak to the first person in 3 weeks who appeared to take this matter seriously. I don't believe I will EVER support Makro again. The internet is a great way of searching for cheaper items elsewhere. I don't need Makro but Makro needs its customers.