RCS MAKRO

I have over paid mt RCS Makro card and request a refund of the money I have overpaid. RCS Makro card request document from me that have send

I did receive feedback that they have receive the document and will give me feedback regarding my request. We are almost on ast the 48 hours RCS Makro promise me in the email

This is what is there automate replay email

Dear Recipient, Thank you for your email. Please be advised that you will receive feedback within 48 hours.

According to them no one have even open my email or look at my request.

They don't hold by the NLA's they promise the client