RCS Makro Account - Most *********** Personnel

<p>i have a Makro RCS account and it ended up in arrears due to me being retrenched from my work. I made an application for loss of income from RCS insurance and was initially declined because account was in arrears, although they were charging me monthly insurance premiums. This was due to their *********** staff who cannot read account statements. I got approx 3 calls a day hounding me to pay my account and they were arrogant, insisting i am responsible for the telephone calls made to me. Reason, on one from RCS Makro could update the system with my reasons for non payment. After making an appeal and substantiating in detail, did they approve my claim. Furthermore i still received telephone calls advising non payment.</p> <p>A bunch a real *********** and arrogant staff at RCS Makro. What happened to the cutomer relationship? Will defining be closing my account once settled.</p> <p> </p>