RC
Robyn C
1 reviews | Active since Apr 2020
15 Apr 2020, 15:30
RCS Makro
2 weeks before the national lockdown i called makro RCS to arrange a payment plan for my installments to lower the amount as i knew i would loose income. NOBODY got back to me! I paid what i could on my installment as i have not had work for a full month . They have Harrassed me every day all day! I have not missed a single payment and infact always pay more than what i owe! It is disgusting that during this pandemic RCS will harras their customers!
Disgusting service!
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Makro's replyOfficial
15 Apr 2020, 16:22 Good day Robyn,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the service received, we will have this complaint sent through to our RCS department and will provide you with feedback. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the service received, we will have this complaint sent through to our RCS department and will provide you with feedback. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply15 Apr 2020, 16:22
Official
Good day Robyn,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the service received, we will have this complaint sent through to our RCS department and will provide you with feedback. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the service received, we will have this complaint sent through to our RCS department and will provide you with feedback. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team