RCS does it again

I have been a customer at Makro for several years, in excess of about 15 years, but RCS is tarnishing your name with their ********** behavior. Please see their latest **** to your faithful customer.

RCS has once again added a collection letter fee to my statement at a cost of R23.00, I did not receive any such letter and when I contacted RCS to have them credit this amount from my statement, i was told by the call center agent that because I have admitted to receiving the collection sms and would be prepared to pay for that I will be expected to pay for the letter as well. I will not be paying for the collection letter, which was promptly sent to me this morning when I said I had not received it. Another complaint will also be put against Makro's name this morning so let see how long this takes to be resolved.

You really need to change your credit supplier before you start losing customers