Rating: 1 out of 5 (would give 0 if possible)

Makro has outright ****** my money.

I cancelled an order five months ago - yet Makro claims it was “delivered.” I never received a thing. To this day, they have failed to provide proof of delivery or any evidence that I personally received the order.

Instead of resolving this, I’ve been dragged through months of empty promises and copy-paste replies from their Social Media Team. On 28 July 2025, I was told the matter was “with finance.” Now, weeks later, Makro’s final word is that “the courier advised it was delivered” and they are “unable to assist further.”

This is an outrageous cop-out. Makro took my money, failed to deliver, refuses to refund me, and then hides behind the courier without taking any responsibility.

This is not just bad service — it’s daylight ******* and *****. A reputable company would provide proof of delivery or refund the customer.

I will never shop at Makro again, and I strongly warn others: if something goes wrong with your order, don’t expect honesty, accountability, or resolution.

I am now escalating this matter to the following bodies:

National Consumer Commission (NCC)

Consumer Goods & Services Ombud (CGSO)

National Credit Regulator (NCR)

Consumer Protection Act (CPA) dispute channels

Makro, your conduct is shameful and unacceptable