EB
Eugene B

1 reviews | Active since May 2009

01 Dec 2015, 15:23

Rather use Takealot then Makro online!!!

I saw your add on Facebook for the PS4 1TB CONSOLE + UNCHARTED COLLECTION. Immediately i clicked through to your site to buy this. I have a screenshot of your site showing it has only been sold out 50%<br> <br> After getting ready for my first ever online purchase with Makro i got an error its out of stock, i thought it couldn't be as your site indicated something completely different, after a few tries i thought lets give Makro a call, after holding on for 15minutes i gave up. I then went on Facebook and posted a post asking for assistance as i really do not want to miss this deal. I also went on your website and used the submit form and also used the online support email.<br> <br> 24h later and no response so again i get on the phone and phone someone, just to be told 10 minutes later oh sorry it was our system!!!<br> <br> Maybe whom ever looks after your online shop should give takealot a try and see what an online shop is, how you should handle customer support when they have an issue buying online. Online is immediate and if you cannot do it immediate just take your online presence off because YOU ARE FAILING!!! <br> <br> Thanks for wasting 2 of my afternoons!!!!

0
Replies (1)
Makro
Makro's reply01 Dec 2015, 15:37
Official
Hello moonlord,

Please accept our sincere apologies for your experience online. Our Cyber Monday sale had an overwhelming response which caused some slow response through the day and caused the website to react abnormally. All our sale items have limited quantities and we sold out some of our lines a lot faster than anticipated. We unfortunately sold out the Playstation 4 country wide and have no more stock of this consol. Once again please accept our apologies for disappointing you.

We unfortunately cannot honour any the deals as we had limited stock and worked on a first come first serve basis.

Please continue to give us feedback on service received from the stores or your online browsing experiences.


Regards
Mmule Moropa