1 reviews | Active since Jan 2015
Rather spend your money elsewhere..
On Black Friday I've ordered a Brother Basic sewing machine. Makro took my money so quickly but that has been the easiest part of my entire interaction thus far.
Firstly when trying to contact Makro's courier Wumdrop is simply not an option. After waiting an hour with their `chat bot for an agent to assist me "soon" that never happened. Their phone just rings for a minute before informing you that the person at extension 100 is not available.
You're not off the hook for this, Makro. You own WumDrop. Putting that blame on them is like putting the blame on the knife after stabbing someone.
Makro advertises their support line as open until 18h00 on a Saturday however when you phone them and hold for an agent they hang the phone up at exactly 17h00. When I phoned back there was an automated message telling me they only operate until 17h00.
What's even more frustrating is that they're quick to take your money and then the after sales service is just simply non-existent. You cannot contact anyone about the issue as they deceive their customers with the support they offer and every Black Friday thus far Makro seems to mess up in a more spectacular fashion compared to the previous year.
It's been nearly 72 hours with daily emails asking for an update since I last spoke to somebody from Makro. My emails are being ignored and no feedback is being provided.
This just ticks me off as a simple "***off doos" email reply would at the very least means that they are reading my emails rather than ghosting me like a bad tinder date. Absolutely unprofessional.
It's been nearly 72 hours with daily emails asking for an update since I last spoke to somebody from Makro. My emails are being ignored and no feedback is being provided.
This just ticks me off as a simple "***off doos" email reply would at the very least means that they are reading my emails rather than ghosting me like a bad tinder date. Absolutely unprofessional.