Rather pay more and buy it somewhere else

Item: Makro
Rating: 1
Author: Sumayya A

I would give zero stars to Makro if i could. I purchased a hp ink tank printer from Makro online. After a few weeks it stopped working. I sent several emails to makro but got no response. After speaking to several salesman, Makro Nelspruit finally got it picked up. 1 month later I received it with ink blotches all over it and still not working. I called customer service again and was told that the manager would get back to me ...I got no call.... It was the worst experience I have ever had ...I will not be using makro ever again...it was a total waste of my time and money. Rather pay more and buy it somewhere else

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Replies (1)

Makro's replyOfficial

03 Mar 2021, 12:28

Good day Sumayya,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Mar 2021, 12:28

Official