PS
Potego S

1 reviews | Active since Nov 2013

10 May 2020, 18:48

Rasist security personnel at Makro Nelspruit

I went to Makro Nelspruit today with my partner to buy a few things. While on the queue, one of the staff members who appeared to be their security supervisor approached us and spoke to us in a very condescending manner. He was telling us that we are not allowed to stand together due to their social distancing rules. My partner tried to explain to him that we came in together; but the guy raised his voice at my partner for everyone in the queue to hear. It was clear that he was ready to manhandle him. The experience was so embarrassing that the ladies who were next to us tried to confort us afterwards. What he was asking of us did not make sense at all, as we came together in one car, and even share a bed. Yet we were told we are not allowed to stand together in the queue according to the store rules.

I do not have a problem with following rules. But I have a serious problem with rules that are not consistently app****. On his way to attack us, the guy walked past a white couple holding hands and did not say a word to them. There were many other people who were shopping and queueing together and were never approached.

I am a loyal customer of the store, and I spent almost R10 000 last month alone. However, it is clear from today's treatment that the store does not value or want to do business with people like me. Because if they did, my partner and I would have been treated with respect.

I will be finding another place to do my shopping going forward.

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Replies (1)
Makro
Makro's reply11 May 2020, 10:55
Official
Good day Potego,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team