Random delivery date?

Item: Makro
Rating: 1
Author: Ernes S

I ordered an oven online with estimated delivery date today. I have not received an update on the delivery date or any communication for that matter. I have specially arranged for someone to be at my place to receive deliver today. I called the call center this morning and the agent told me that they will call me ON THE MORNING OF DELIVERY and then I can make arrangements, and that my order will probably not deliver today. It is not conceivable that you expect a working client to arrange for someone to sit at home over a period of "estimated delivery dates"? How are we going to solve this?

Helpful (0)

Replies (2)

Makro's replyOfficial

03 Apr 2019, 13:08

Good day Ernes

Thank you for writing to us.
We are sorry that you have not received your order as yet and for the overall service. We can understand your concerns as you had arranged for someone to be at your place to receive your order.
We are currently looking into your matter and will revert with feedback.
Apologies again for the inconvenience caused.
Kind Regards
Hellopeter Team

Best regards,

Makro's reply03 Apr 2019, 13:08

Official

Best regards,

Ernes S's updateReviewer Update

03 Apr 2019, 15:03

Thank you. Makro Silverlakes just called and confirmed that they will deliver my goods today still. Appreciate the prompt resolution.

Ernes S's update03 Apr 2019, 15:03

Reviewer Update

Thank you. Makro Silverlakes just called and confirmed that they will deliver my goods today still. Appreciate the prompt resolution.

Random delivery date?

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