RAGED DISGRUNGLED CUSTOMER

MAKRO

Four days later, I have not received any sort of communication from your store to show some sort of remorse or urgency to this matter. I am still further waiting to receive a call from Ms, Faith's Senior who has according to me been in a meeting since Friday Lunch time to date.

This degrading and unprofessional treatment towards persons with disability is utterly disgusting. I failed to attend a family bereavement this past weekend, because I lacked the mobility of a wheelchair and I have been depending on people's assistance to actively get by. I can assure you that this is the worst possible abuse any human being can be subjected to, so I will not allow your office to walk all over me in the name of lack of accountability, now everyone is suddenly busy to resolve this issue or subjecting me to useless time frames that proves to be beneficial for your office.

Your office was pretty fast to identify a crack and tell me that my matter was escalated, yet you seat there in your office with no regard for my case.

I would strongly advice anyone living immobility disability to never look at Makro because they treat their consumers with no respect and fall short to bridge the gap & challenges faced by a disabled person. SHUT DOWN THAT DEPARTMENT Because Makro clearly created their wheelchairs for invalids or retards!

Good DayI have read the contents of the response from Kaptain K. The wheelchair was purchased on 11 August 2026, on the 27th August 2026I reported to Makro that It broke down within 3 weeks of usage. Bear in mind that since I am unemployed, my movements are limited, it therefore makes no sense that a brand-new wheelchair would break down within 3 weeks of use. I contacted the courier driver immediately after I opened the sealed wheelchair on 4 September 2026, to come and return it back. However, his reply was that he has no authority to do so I should contact the office.

I sent 2 emails to your office (customer care) after speaking with the driver but there was no response. Furthermore, I called your customer care centre in hope to receive assistance with this issue but that was futile. I spoke with one of the agents by the name of Ms. Faith whom I asked to speak to the senior off, unfortunately to date the senior is on lunch break. I posted another message on Hello Peter and shortly received a message from your Mr. Benjamin who advised me to be calling from Makro Social Media Department. He then read out the feedback attached which according to him was sent to me however I only became aware of the outcome after the call where I requested that he send it to me.

Makro indicated in one of their replies when I queried the process of the wheelchair after it was collected, and their reply was that the wheelchair had gone for repairs and assessment. I regretfully reject the findings of the supposed assessment that took place by Kaptain K and demand that this case be escalated. I do not understand why Kaptain K is under the impression that this wheelchair was taken from me without being used. I indicated in all my communication to your office that it is absurd and unwarranted that a wheelchair be used within 3 weeks and it breaks down.

Bear in mind that when this wheelchair was taken both handles were intact however now the other handle is completely taken off, I do not know where it is, it didn't return the way it was collected. The reply from Kaptain K clearly bears no reference to my first initial email when I reported this matter, it therefore baffles me how they got to their findings without getting all the facts from your office.

In light of the above this matter remains unresolved. It is my request that this matter must be escalated without additional delays and resolved expeditiously.

Regards,

UNRESOLVED CASE WITH MAKRO

Good Day
The contents of your email have been noted.
Kindly advise why Makro suggested that the used product was to be returned back to the supplier for assessment and repairs.
Your office created a legitimate expectation that the wheelchair would be repaired or I will be given the option to purchase a different one, however this was not fulfilled.
I have never denied making use of this wheelchair, Instead I reattirated the same thing that the quality & durability is of poor quality.
The latter could not have been expressed or even known until after consumption.
Referring me to the Policy Terms & Conditions of return items in this regard is absolutely misplaced as the circumstances do not mirror this case.
The fact here Is that I purchased this wheelchair and within 3 weeks of use it broke down.
I fail to understand how negligence as described in your email warrants a newly purchased wheelchair to fail within a month.
Makro ( your office) has a legal duty to ensure that any products sold through your store by a third party seller are durable, safe and meet the standards set out in the Consumer Protections Act.
It does not take even a lay person's reasonable mind to come to the mind that 3 weeks is too short of a period for a brand new wheelchair to fail.
In light of that, I still stand on my displeasure and insist that this case has not been resolved.
Regards,