Radio silence - no customer service

This is my second review RE: ***. My order was cancelled by the Makro system on the 26th of Sept (too many item not in stock). After writing my first review someone from Makro contacted me and after that I've had complete radio silence. Every call center agent escalates my query promising me to supply feedback... I am now truly frustrated and still out of pocket with now clear course of action to take as I am unable to speak to anyone senior within Makro and all the Call Center staff unable to put my call through to management. Makro your customer service processes are atrocious, telephonically and online.