****** TECH & POOR SERVICE

<p>My husband and I purchased a fridge from Makro Cape Gate in October last year. </p> <p>we soon noticed that this fridge was giving us problems, it would ice up the drawers of the freezer making it impossible to open and get our food, every time we had to open the freezer we would first need to defrost all the ice in order to get our food out of the freezer.</p> <p>In the fridge the ice would pack up at the back of the fridge making whatever was at the back freeze to the fridge. </p> <p>We lodged compliant and after much debating managed to get a new fridge this been a couple of days before Christmas. </p> <p>We now have a swapped out model and it is doing the very same thing. </p> <p>My husband and I have been trying for days to contact the Branch Manager Mr Burger, however when we call his never available and when we leave messages he never responds or contacts us back. </p> <p>This is pathetic service for a manager of a store to react to a customer complaint in this manner!!!!!!!</p> <p>My husband called on Tuesday to find out what was happening.</p> <p>Allister the sales rep that sold us the fridge confirmed that a technician would be out either Thursday or Friday.</p> <p>Wednesday came and went by , Thursday came and went by and nothing has materialized, by Friday afternoon with not much patience left as we are been messed around by a company.</p> <p>They told us that the tech will be out on Saturday morning.</p> <p>Nothing could prepare us for this……………..</p> <p>A man arrives just before 10, he had a look at the fridge and told us that must read our manual because as far as he is concerned this fridge is working perfectly.</p> <p>He then turns around and states that the previous tech that looked at the fridge must of been a black guy.</p> <p>That’s when I saw RED this man comes in to a coloured household and passes ****** REMARKS.</p> <p>This is the type of people that Marko outsource, this is not acceptable.</p> <p>He could not stop telling us how much he is ****ed off, coming into our house and disrespecting our home.</p> <p>He then insulted my husband.</p> <p>I want to know the name of the person and the company names as I WILL be taking matters further.</p> <p>As for YOU Makro I want this fridge to be collected and I want a credit, I don’t want this fridge and will never put my foot in a Makro store again.</p>