****** Makro Silverlakes staff including the manager Jacob. Also Thalita and the lady at the bicycles.

I just had the most horrible experience at the Makro Silverlakes branch. I bought a bicycle for my daughter last week. At this point, no problems experienced at the store. When I got home and assembled the bicycle, I realized that the breaks are faulty. So I took it back this morning to fix the breaks, not return the bike. I've had absolutely the worst experience ever. From the security at the door, to the manager Jacob. All black staff, all ****** toward coloureds I believe. White people were assisted very nicely, the ones before me, even the ones who came after me, was assisted before me. Rude staff on the floor. Smiling with the white guy, then clicking the tongue when they speak to me. I was not assisted with the repair of the breaks, as the manager said the staff are late. I stood inside the store for an hour and a half, no assistance whatsoever. I then decided to rather get a refunds, as I could see the ******s do not want my money nor did they want to assist me. Even your store manager is *********** and ******. I even called your national call centre while I was in the store, also no assistance over the phone either. All the supervisors are too busy too assist me. Although I am now late to buy my daughter a nice bike, I will go to Game which is better anyway. I will never buy from Makro ever again and neither will any of my coloured family members. Those black people at Makro are ****** to the core. This is what happens when you employ black people simply because they are black. Stupidity is an understatement for those ****s.