LM
Lungiswa M
1 reviews | Active since Feb 2016
15 Jan 2020, 20:01
****** cashier
Good day.
Was very disappointed yesterday while at till point 2,hearing the cashier on till 1,express how angry she was, to the "white couple she was helping", about the lack of packers, and how she was gonna complain about everything.... And how the coloreds are worked to the ground and how the lazy bum blacks are not working.
First she had no consideration for the lazy bum race, next to her, Then sending a msg of lazyness to the clients. Then lacks professionalism and degrades the places std for me.......
For her to even feel she had the power to make such comments, burden the clients... And there she was representing MAKRO
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Replies (1)
Makro's replyOfficial
16 Jan 2020, 15:29Good day Lungiswa
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you had to hear and experience such an unpleasant discussion from our Makro employees. Please kindly note that we do not condone such behaviors as Makro, This is certainly not the type of service you can expect from any of our Makro stores.
We still want to keep you as our Makro customer and therefore we will be in contact with the relevant parties at the store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused in this regard.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you had to hear and experience such an unpleasant discussion from our Makro employees. Please kindly note that we do not condone such behaviors as Makro, This is certainly not the type of service you can expect from any of our Makro stores.
We still want to keep you as our Makro customer and therefore we will be in contact with the relevant parties at the store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused in this regard.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply16 Jan 2020, 15:29
Official
Good day Lungiswa
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you had to hear and experience such an unpleasant discussion from our Makro employees. Please kindly note that we do not condone such behaviors as Makro, This is certainly not the type of service you can expect from any of our Makro stores.
We still want to keep you as our Makro customer and therefore we will be in contact with the relevant parties at the store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused in this regard.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you had to hear and experience such an unpleasant discussion from our Makro employees. Please kindly note that we do not condone such behaviors as Makro, This is certainly not the type of service you can expect from any of our Makro stores.
We still want to keep you as our Makro customer and therefore we will be in contact with the relevant parties at the store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused in this regard.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team