1 reviews | Active since Jun 2016
****** still rife at this retailer
<p>On Sunday 12/06/2016 around 11h30 I went to MAKRO EDENVALE to purchase a 9 kg gas as it was freezing in JHB.</p> <p>The first assistant came to me and I explained to him what I wanted. Whilst, he was dealing with me, he suddenly jumped to the white guy who just arrived. Took his tanks and went inside. By this time, 3 more whites arrived. This then brought out the white "supervisor" who attended to all 3 white people within minutes, just ignoring me completely like I was not even there. The a 2nd assistant came out and I began to explain to him my situation but was told they can not fill my gas tank, yet I heard the white "supervisor" tell the white people that he will fill their tanks. After 45 minutes of being treated like ****, I took my tank and left to search for other means of filling my tank. </p> <p> </p> <p>This is a place that I go t atleast twice a month and to be treated like this is beyond comprehension. </p> <p>Why do big businesses like these get away with ******????</p>
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.
Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment. We have clearly articulated policies that adhere to equity, diversity and a non-racial ethos.
We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.
Regards
Mmule Moropa
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.
Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment. We have clearly articulated policies that adhere to equity, diversity and a non-racial ethos.
We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.
Regards
Mmule Moropa