R50k Online order 14 working days and still no delivery! MAK464632

I purchased almost R50k worth of prizes for a company incentive on the 15th November. Payment was done by the 17th November. It is now 14 working days later and still no delivery has been made. I have contacted the call centre and even Lerato who is the National Customer Services Manager at head office. She has been absolutely no help, not even the decency to respond to my emails or calls. Has been promising me delivery since Wednesday 29th November. Told me the stock is coming from the Centurion branch and that they are not doing their job. When I track my order online...last week it reflected my order was cancelled. This week I cannot even log in to check my order. It is like my online profile and login has disappeared completely. I am trying to contact someone...anyone...and no one answers their phone. And here I sit not even knowing if I will ever get my stock????????????