R21 000 of Stock not Delivered and no Refund

On 21 April I order 4 laptops from Makro totalling R21 000. A week after the order was placed, I contacted the Makro call centre regarding this order. It turns out most of what is sold on the Makro website is from a Third Party Supplier and Makro can not provide any feedback on the status of the items. After 2 more weeks I was informed that the supplier has no stock of the laptops. I have phoned everyday regarding this order and keep getting different stories ranging from still awaiting feedback form the supplier, to the refund was never requested and finally that the refund has been escalated. The service I have received from Makro has been disgusting. There is no follow through at all. I am still awaiting dozens of call backs that I was promised as well as dozens of email feedback that I was supposed to have received.