QUITE WILLING TO TAKE MY MONEY, BUT UNWILLING TO ASSIST

I have been a customer of Makro for many years and have a running account with them. I called them to advise them that I ma having problems and would like to make an arrangement for 6 months at the end of which I will settle my account, I have settled my account on a number of occasions. I was told that because I cannot pay the minimum payment they cannot assist and will be handing my account to the attorneys. You are quite willing to take my money in good times but unwilling to assist me. SHAME ON YOU IS THIS CUSTOMER SERVICE