Quick to get paid...not so much on delivery! ONLINE ORDERING at its WORST!

<p>I placed an order and paid on the 21st of April via the online department. I was promised delivery on the 28th. Part of the order was delivered on the 29th, since the fridge was out of stock at the Alberton branch. This, I was promised would be delivered to me for free on a Sa****ay. (Serisha) Well, it was arranged to be delivered by the Strubensvalley branch this past Sa****ay, FIRST THING...needless to say, at 12h30 I called and there was no indication of a delivery. (Sisanda) I requested a refund, since this was getting rediculous. On Monday morning I called in, (Zanele) confirmed that a refund would be processed on TUESDAY. Well, guess what...the firdge arrived at my gate when I was at work...after it was supposed to be cancelled and refunded - MONDAY MORNING 11h00. I told them to take it back to the store, since I was at work, and wanted the money back. Then the Strubens valley store called, wanting to know why I had returned the fridge. Nobody had told them that it was cancelled. Apparently they did not get any notification of this. I phoned the online team again...Spoke to Sisanda AGAIN. She mailed me a screenshot of the VOIDED order and promised to follow up about the refund. Zanele calls next (MONDAY afternoon) now saying that they need my bank details before they can process a refund, and that I should send it to Serisha, since she originally arranged the delivery on a Sa****ay. So, I send the details. Today, the Alberton branch calls, wanting to know what happened, did I get the fridge? WHAT THE HELL IS GOING ON THERE???? I do not want the fridge any more. I just want my money back All R3999 of it. NOW...is this difficult?</p> <p>Order number MAK165187</p>