Quick to Deliver but Impossible to return

Item: Makro
Rating: 1
Author: Magnus H

I ordered a new oven and hobb unit from Makro Online. The delivery was blazing quick (next day), which I notified Makro how impressed I was with delivery. The hob, unfortunately, did not fit my granite countertop, and I then requested a return to be facilitated.

I requested a return on their webiste on Tuesday, 25th of June, and to date, after countless emails and phone calls, the oven has still not been collected. Every time I chat to a consultant I am always told that "someone will contact me" but nobody ever does. The makro website even says that the order will be facilitated in 2-5 working days, but it has now been 7 working days.

This is really bad service, and urgently need a new oven!!!!

Helpful (0)

Replies (3)

Makro's replyOfficial

04 Jul 2019, 15:50

Good day Magnus,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in handling your return request. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.

We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.

We do humbly apologize and thank you for allowing us to assist.

Kind Regards,
Makro Hellopeter Team

Makro's reply04 Jul 2019, 15:50

Official

Magnus H's updateReviewer Update

08 Jul 2019, 09:51

Good day,

I have still not been assisted with this return.

This is getting beyond ridiculous now. The return was logged almost two days ago.

Magnus H's update08 Jul 2019, 09:51

Reviewer Update