Queues not attended accordingly

Makro Riversand: I have a problem with the queue in the liquor department especially if your buying quarts ,there is only 1 guy receiving the empty crates record the number of crates and bottles in a paper and it can take over 30 minutes just to write the number of crates and bottles and another 30 minutes to capture and give customers the credit notes but there are two systems at the office where these things are captured why not have two people catlpturing on the systems and 1 person writing on the paper the number of bottles and crates.I once spoke to the manager intact je came to me to tell me not to use the tills for normal customers because I'm buying quarts and I told him of the queue formed by the delay when receiving the empty crates and he told me that he was not making a lot in crates just 1% so that's not a priority.He said I can report him so I'm not reporting him but all I want is for him to fix this especially on busy days.