MP
Max P

1 reviews | Active since May 2019

03 May 2019, 12:33

Quality service my foot

It saddens me that a behemoth like Makro failed to deliver a workdesk in the prescribed time in the age of AI, overnight delivery, online shopping and big data. What is even more saddening is that the employees are laid blame but it is the company that fails to adapt to the new consumer that is shaking world trends in retail forever. Cutting to the chase... After my online order which was charged instantly by your truly, it was set to arrive by the 25th of April. It is now the 3rd of May. Alas they did however call twice after laying the complaint twice. Third strike Makro. You have wasted my time that I would like to be compensated for with an overnight delivery of the desk as gratitude or paid back in full with interest as per the Consumer Protection Act, Consumer right no. 6, The right to fair and honest dealing under the sub heading, Your right to protection against over selling and over booking and I qoute, "Suppliers are required to honour the supply of goods or services on specified dates, times and other particulars, if committing to such arrangements in reservations or bookings". This time I qoute Consumer Right no 8. The right to fair value, good quality and safety and I qoute, "Your right to demand quality service

Consumers are entitled to the following, when entering into agreements/contracts with suppliers: Timely performance and completion of those services; Timely notice of any unavoidable delays in the performance of the services; High-quality services, which consumers are entitled to expect; and Use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect, if any such goods are required for performance of the services. Suppliers are required to remedy any defects in the quality of services performed or goods supp****; or refund the consumers a reasonable portion of the price paid for the services performed and goods supp****, in the event of these being sub-standard". Please remedy this Makro.

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Replies (1)
Makro
Makro's reply03 May 2019, 13:44
Official
 Good day Malusi,

Thank you for bringing this matter to our attention.

We sincerely apologize for the recent experience that you received with regards to your online order, this is definitely not the type of service that we would want you as our customer to have.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as soon as it is received.

Kind Regards,
Makro Hellopeter Team