Quality of product poor, Poor customer care service

I bought my washing machine on the 2nd of September 2020. It got broken in April this year. I contacted Makro Crown Mine several times. I was always told that they will get back to me or they will log a service for me but but they never did.

On the 9th of July 2022. I was assisted by Siyabonga telephonically, from the Defy department. He took my details and said that he will relay the message to the person who will be responsible to help me. I was told that they will get back to me but they still did not.

They finally assigned a technician

The technician came and fixed it on the 25th of July 2022. He had told me to call him when it was not working, so I called him.

I started using the machine on the 30th of July 2022. On my 3rd load the machine showed Error 1 again. In the morning of the 31st of July 2022 I called him and he asked me to switch it off and on, then said I should call on Monday (1 Aug), I did that, he asked me to call again on the 2nd Aug, I did that. When I called on the 2nd of August he stopped answering my calls. I sent an email to *** explaining my issue but I did not receive any response. I sent another email on the 8th of August 2022 and I still haven't received any assistance from them.

My washing machine is still under warranty yet they are not doing anything to assist.