**** Quality "Non-Stick Pots" Purchased Makro Online. I NEED MY REFUND

Ordered online and had the worst experience. Black Friday, i needed to shop for a no. of items in preparation for Christmas. Saw a good special with items reduced to almost half price. I ordered 7 items, paid and waited for delivery. First, I received one item a week after, a week later another item, few days later the pots arrived. Then I started receiving messages on a weekly basis, cancellation after another and am still receiving cancellations. First of all, why advertise if you know you don't have the items. I missed the chance to get items from other stores on black Friday, as i was so happy to find the items on Makro online only for them to be cancelled. Anyway, am still waiting for all my refund. Now the main complaint is on one of the order that was delivered, weeks later. Pots that were advertised as NON STICK. I opened them on 23rd Dec preparing for Christmas meals. Cleaned the pot and just a minute of putting it on the stove the smell, followed by smoke. The coating started coming out, the pots burning. I reduced and thought it was the one pot, i put the pan and the same happened. I put oil and tested to make an egg, immediately the EGG burnt to black. The smoking and the burning and the smell to date the house is still smelling. I had to throw the pots on the balcony, the coating is off and inside the pots they are burnt just a minute on the stove. I can't believe how MAKRO as big as they do not conduct a quality control on items being sold by their suppliers. I have tried to return and i get a message that the order cannot be returned due to 14 days bluh bluh. I just need my refund, and you take back your so called "Non-Stick Pots" Online order #MAK***