****py Service from call centre, delivery service and agents.

Item: Makro
Rating: 1
Author: Farzanah B

The worst service i have ever received. It has been 3 weeks and yet to get my order. The call centre agent tells me there is no way to contact the courier. WHO ON EARTH CANNOT CALL A COURIER!! Then they sent me an email stating they apologise and will receive my order in 5 to 7 working days. These people bring the worst out of me. All i want is to cancel the order and get a refund. I waited on the phone for 20mins only to have the call ended.

Helpful (0)

Replies (1)

Makro's replyOfficial

02 Jul 2020, 17:30

Good day Farzanah,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 17:30

Official