****py Service.

I ordered 2 items from Makro Online on the 6th of April. I have only received one of the items. I keep calling about the other item, but EVERYTIME I call, all I get is "we are escalating the matter". More than 6 times I have been put on hold while they are "escalating the matter". There is no follow up, no message. I am the one chasing Makro, for an item I PAID FOR. At this point I have spent more time and airtime trying to get my item delivered or get the refund, than what the item costs...and the petrol for me to actually deliver it myself. I really do not understand. What is so difficult??