****py service!!

I actually want to give no stars!

I bought a ¾ bed and base set from Makro Online a month ago. Only after I had paid was I informed that the bed is not in stock, but would be available by the 31st of May. The order number is MAK ********** .

I received an sms on the 24th of May informing me that my delivery was on the way. I had indicated, clearly, on the delivery instructions, that I need to be contacted before delivery as I work every day and I would need to arrange to be at home for delivery. I phoned the number provided in the sms and got hold of a driver named Paul. He was very helpful and told me that Makro sends faulty sms’s sometimes as he had no bed for delivery to me- Makro would contact me for delivery.

I received a phonecall later in the day- I cannot recall the name of the person- who informed me that he is on the way with my bed. I informed this person that I am not at home and that I need to arrange a date and time as I would have to ask time off work to be there for the delivery. This person said that he would get his office to phone me.

2 hours later I get another call. This person, again cannot recall the name, asked me when they can deliver. I arranged for Tuesday the 28th of May at 16h00 the afternoon. On the 28th, I asked to leave work early and was at home at 15h45pm for the delivery. It did not come.

By 17h00 I phoned the driver, Paul, again as his number was the only one I had. Paul gave me the number of one of the depots he works from- ********** 300. I spoke to a guy named Marcel who was extremely professional and helpful. He gave me the number for the Crown mines store/ depot as the bed should be delivered from there. Apparently the driver, Paul, does deliveries from both the stores/ depots.

I phoned Crown Mines on ********** and spoke to a lady named Rosetta. She informed me that the bed was to be delivered by a courier company- this courier company had cancelled the delivery, but did not inform them. She then wanted to give me the number for the courier company to speak to them about the delivery!?

I do not want to speak to the courier company- I paid Makro for a bed that includes delivery and even gave very precise instructions to contact me. I slept on the ground last night.

I sent an email to ********** and phoned Makro head office on ********** on the 29th. A consultant took my contact details and promised to get back to me during the day.

Lo and behold! I get a phone call at 1**** from a driver called Mike to tell me he is at my gate for delivery!? WHAT ABOUT I AM AT WORK DO YOU NOT GET??

So I will be sleeping on the ground for a second night and will be visiting the Sunninghill head office tomorrow. Let's see how you handle me personally.

Renier Visser