Putrid service! Unhappy client

I visited Makro on 05/03/2020 with my faulty microwave.The microwave had an extended warranty for 5 years.I was assisted by a Nadeema who was happy and willing to assist me .I was provided with reference number : ***. She advised me that the microwave would be sent to the technicians who would check if they could repair the microwave,if not the would replace it. I was informed that it could take up to 30 days to be provided with feedback. I returned to Makro on the 24/03/2020 to be provided with feedback as nobody got back to me,only to to find out that the microwave is still under assessment and they still awaiting a specific part. On the 26/03/2020 I was informed that they will not be able to repair my microwave because of lockdown and that I would be refunded with a voucher so that I could replace my microwave prior to going under lockdown as it is an essential item. Up until now I've still not received my refund nor any communication as to when I will be receiving my refund or whats happening with it.I'm disappointed with the service I've received from Makro as a microwave is a necessity and I cannot continue living my life any longer without my microwave as it is a huge inconvenience to my household ,health and pocket as I now need to use my stove to warm my food. Based on this experience I will never purchase anything at Makro ever again as their client services is putrid and they do not have their clients best interest at heart.I would appreciate if they could contact me on *** ASAP and provide me with feedback!