SM
Sandesh M
1 reviews | Active since Apr 2014
08 Mar 2025, 09:21
Putrid service!!!
I had placed an order on Makro online for a Wacaco thermal mug. The item is fulfilled by a company called Fortpat. Instead, upon delivery, the complete incorrect product was delivered. I received an generic thermal mug. This is certainly not the first time I had issues with Makro and it's partner suppliers. Now I have to go through the inconvenience of logging a return, waiting for the pick up by the supplier and then having to wait longer for the item I had originally ordered. Does Makro understand customer service and satisfaction? Massmart should now understand why their businesses are under performing.
Helpful (0)
Replies (2)0
Replies (2)SM
Sandesh M's updateReviewer Update
12 Mar 2025, 20:56MAK***
SM
Sandesh M's update12 Mar 2025, 20:56
Reviewer Update
MAK***
SM
Sandesh M's updateReviewer Update
14 Mar 2025, 19:24It's not about the return. Returning an item and getting a refund is simple. Any company can do that. It's a part of a normal process. What you do not understand is that I ordered an item that I've been looking for. The price of the item was a bargain. Now that the incorrect item has been delivered, I want this returned and the correct item delivered to me. I don't care whether the supplier is out of stock or not. What I have ordered is what I want delivered to me. It's as simple as that.
SM
Sandesh M's update14 Mar 2025, 19:24
Reviewer Update
It's not about the return. Returning an item and getting a refund is simple. Any company can do that. It's a part of a normal process. What you do not understand is that I ordered an item that I've been looking for. The price of the item was a bargain. Now that the incorrect item has been delivered, I want this returned and the correct item delivered to me. I don't care whether the supplier is out of stock or not. What I have ordered is what I want delivered to me. It's as simple as that.