PUTRID NON-EXISTENT CUSTOMER SERVICE FOR A LOST ORDER!

I ordered a bicycle from Makro online on 29/11/2019. Delivery is made via DSV Couriers within 7-10 working days and I was told I will receive a sms from them when the order is out for delivery. I received no comms from DSV. They tried to deliver, called me, but I missed the call. Called the driver (Raheed) back 5 times, with no success. I eventually get hold of him to find out where my order is and when it will be delivered and he tells me it's lost! I call Makro because at this point, they should be dealing with this. I called Makro 3 times and not a single person actually helped me. All I get is, "we will follow up and call you back". I'm still waiting for calls from them to resolve this. This will most certainly be the last time I use Makro and will discourage everyone I can to buy from someone else instead.