Putrid customer services on online orders

I placed a huge online order for over 100 items on Dec 1. The order was divided into 3 shipments with the expected delivery dates of dec 3, Dec 9 and Dec11.

The items that were expected to arrive on Dec 9 and Dec 11 arrived on Dec5 and Dec 6 which was 2 items

The bulk of my order being delivered with makro of 113 items were set to come Dec 3 we're now on Dec 9 and there’s still no delivery

To make matters worse on Dec5 I got a notification that 11 of my items were not in stock and that reduced the quantity to 101 items

I have contacted Makro daily from Dec 3 and kept on asking for an answer I was told that a manager would reach out to me numerous of times and nothing happened they expect you to contact the courier yourself running for your order once’s it’s been delayed with absolutely no compensation I would highly recommend to never order online with makro as there customer service is pathetic as well as their courier service