Purchased gooda not delivered

We purchased a freezer from Makro Centurion after which the sales person told us that the freezer would be delivered the next day. On the day of delivery we didn’t receive any call after which we had to phone the store to inquire when we can expect delivery. Our item was not on the delivery list as the sales person did not add our delivery to the delivery list. This is horrible service as one has to pay extra for delivery and then the goods are not delivered. This is unacceptable as we have already paid for the goods. I will think twice before purchasing any appliance from Makro again.