Purchased a dishwasher and an extended warranty

<p>I have called through on the 7th of April and reported that my dishwasher is giving me problems, I spoke to an agent named Cyril, he took down my Makro account card number as well as my contact details and assured me that someone will come through either on Monday or Tuesday, I waited and nobody came through, I called on the 11th of April at 4pm and informed Cyril that nobody contacted me nor did anyone come through, On the 12th of April a gentleman called me from Defy informing me he would come through the very same day or the next day, Still nobody came through furthermore I'd like to state that the gentleman that called through was so unprofessional and rude! Today is the 18th, I called through again, promised I would get feedback and still nothing. Please advise how can you take my money and not provide a service? my dishwasher had a 2 year manufacturers warranty and I further took an extended warranty. It is still covered by the warranty as I have checked with Makro itself. Absolutely disgusted with the way I am being treated as a customer. My dishwasher is leaking water and not working or washing properly, Please get back to me as I'm fed up of waiting for your ghostly technician!!</p>