nM
nokubonga M
1 reviews | Active since May 2023
01 Sept 2026, 15:39
Purchase from Makro at your own risk
I have been sent from pillar to post trying to get help returning a faulty treadmill. I don't know whether Makro has changed courier companies because The Courier Guy is a total nightmare to deal with. Getting my order delivered wasn't an issue; in fact, the two gentlemen from that company even offered to help assemble it for me. Every time a driver from The Courier Guy is assigned to pick up my pickup, they refuse to come get it, saying I need to meet them on the main road. How do they expect me to carry a treadmill alone, when it took two grown men to carry it when it was delivered?
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
01 Sept 2026, 16:02Hi Nokubonga,
Thank for contacting Makro.
We apologise for the delay regards to your query.
Kindly note that your query has been escalated to the supplier and we are waiting for an update.
We will follow up and get back to you as soon as we have an update.
We apologise for the inconvenience caused.
Kind regards
Makro Social Media Team
Thank for contacting Makro.
We apologise for the delay regards to your query.
Kindly note that your query has been escalated to the supplier and we are waiting for an update.
We will follow up and get back to you as soon as we have an update.
We apologise for the inconvenience caused.
Kind regards
Makro Social Media Team
Makro's reply01 Sept 2026, 16:02
Official
Hi Nokubonga,
Thank for contacting Makro.
We apologise for the delay regards to your query.
Kindly note that your query has been escalated to the supplier and we are waiting for an update.
We will follow up and get back to you as soon as we have an update.
We apologise for the inconvenience caused.
Kind regards
Makro Social Media Team
Thank for contacting Makro.
We apologise for the delay regards to your query.
Kindly note that your query has been escalated to the supplier and we are waiting for an update.
We will follow up and get back to you as soon as we have an update.
We apologise for the inconvenience caused.
Kind regards
Makro Social Media Team
nM
nokubonga M's updateReviewer Update
03 Sept 2026, 10:44 I’ve been trying to get this treadmill collected for two weeks now. I previously spoke with one of your consultants and specifically requested that you use the original delivery company rather than The Courier Guy, whose drivers have been rude and unhelpful.
A new request was logged yesterday (Waybill: MMLR-*** | Request ID: ***) while I was actively waiting for pickup, only for it to be cancelled again today without any explanation.
Please get this resolved and confirm when the treadmill will actually be picked up.
A new request was logged yesterday (Waybill: MMLR-*** | Request ID: ***) while I was actively waiting for pickup, only for it to be cancelled again today without any explanation.
Please get this resolved and confirm when the treadmill will actually be picked up.
nM
nokubonga M's update03 Sept 2026, 10:44
Reviewer Update
I’ve been trying to get this treadmill collected for two weeks now. I previously spoke with one of your consultants and specifically requested that you use the original delivery company rather than The Courier Guy, whose drivers have been rude and unhelpful.
A new request was logged yesterday (Waybill: MMLR-*** | Request ID: ***) while I was actively waiting for pickup, only for it to be cancelled again today without any explanation.
Please get this resolved and confirm when the treadmill will actually be picked up.
A new request was logged yesterday (Waybill: MMLR-*** | Request ID: ***) while I was actively waiting for pickup, only for it to be cancelled again today without any explanation.
Please get this resolved and confirm when the treadmill will actually be picked up.